Frequently Asked Questions

There are currently more than 37,000 members signed up with us.

Once registered, you’ll be added to the platform with your certification status on display: certified or in-process certified.
If you’ve joined the scheme because a hiring client required you to, then you’ll appear in their monthly report.

You can’t, sorry.

We hold your personal data so that we can deliver certification services in line with the contract we have with you or your organisation. GDPR applies. You are the data subject in relation to any data relating to you personally.

We keep the following details: name, address, email address, telephone number and technical data relating to your use of the SafeContractor platform. These include your internet protocol address, login data and how you use the platform.

We run two:

1. The SafeContractor payment platform. This is where we collect a contractor’s contact and financial data, for the purpose of processing payments.

2. The SafeContractor certification platform. This is where we collect personal data as needed, for the purpose of certifying contractors.

Our portal privacy policies – found in the footer of each platform – provide further information about the types of personal data we collect, our purpose for processing it and how we look after it.

No, we store all personal data here in the UK. We do not transfer data outside of the EEA.

There are three reasons:

1. To fulfil our contract with you or your organisation.

2. To comply with our legal obligations.

3. Where it’s necessary for legitimate interests.

We may use your personal data to register you as a customer or platform user.

The day you get your certification, you’ll receive an email that includes an e-certificate. Your status on the client platform will also be updated.

The information in the client portal is live, so as soon as you gain certified status it will be visible to the hiring client. Some of our clients also choose to receive daily updates about their contractors’ certification status.

Our friendly Customer Care team are here to support you at every stage.

The SafeContractor certification is valid for 12 months. You’ll need to renew every year to stay certified.

Yes, all memberships auto-renew. If you don’t wish to continue your membership, you’ll need to let us know at least 14 days before the renewal date.

Yes, 60 days before the expiry date we’ll send you an email reminder.

In most cases, we can only provide certification for the work your business carries out. But we can provide a control and selection for sub-contractors.