Client support

client and account manager shaking hands

 
 
 
 
 
The SafeContractor scheme is a highly effective tool for the health and safety management of contractors. With over 15 years' of experience, we has developed alongside the growing needs of our clients'. 
 
Our customer focus and willingness to expand the range of client services has become the cornerstone of our success. 
 
 

To ensure a smooth and seamless integration into a client's organisation, each client is assigned a dedicated Account Manager who facilitates the implementation of the SafeContractor scheme.

The Account Manager, in conjunction with the full participation of the client, is key to the success of the SafeContractor scheme for the client. A successful implementation of the scheme may be a large portion of the existing contractors joining the SafeContractor scheme and becoming accredited. Or, if you choose to operate a zero mandate - all of your existing contractors join the scheme and become accredited.

The Account Manager:

  • Communicates with the client
  • Produces progress and statistical reports
  • Liaises with site/individual managers
  • Provides portal training
  • Provides other appropriate support as required

The extent and frequency of activity will be determined in an agreement between the client and Account Manager.

Services can be tailored to a client's individual requirements, to assist with their overall health and safety management of contractors. 

All database and website developments are catered for in-house by our own team of IT Development and Application Support specialists, all having excellent experience in developing and maintaining systems and applications.

The approach to the development of bespoke client specific systems involves close liaison with the client to agree the scope of the system/process. The IT development manager produces a detailed specification in conjunction with the operational manager to ensure the client scope is fully addressed. 

The specification and cost allows for all appropriate support, including testing by the developers, application support and finally the operational staff.

 

The password-protected portal allows clients' to view and manage their contractor lists efficiently and securely. 

The client portal's main features include:

  • Ability to view and search from clients' contractor lists
  • Ability to search for other accredited contractors, and add them to their client list
  • Ability to view a contractor’s full details, including their insurance status
  • Ability to create sub-lists for individual sites or projects
  • Provide central source of client/contractor documents e.g. site rules etc.
  • Provide feedback on specific contractors

Future development of SafeContractor is based upon client requirements, as fed back via the Account Manager. 

Contact us for more information about how SafeContractor can help your business.