Case Studies

Turner FM

The Client

Turner FM works for private and public sector organisations across the globe to deliver optimised and cost effective service solutions for its customers.

The company has a network of contractors spanning the globe, to service a vast multi-site operation on behalf of some of the most well-known names in business.

The Challenge

Turner FM self-deliver the majority of their contract work but there still remains a need to use several local contractors to undertake specialist work. Many of Turner FM’s clients are organisations that are directly accessed by the public so it is imperative that each contactor understands the market in which they are operating and are certified in the most up-to-date health and safety legislation. 

When UK and Overseas Compliance Manager Ian Meredith joined Turner FM he inherited a supply chain of more than 10,000 contractors. He immediately realised the business was wasting precious time constantly searching for, reviewing, and vetting contractors and suppliers internally.

It was evident that Turner FM required an effective solution to manage the supply chain and verify the safety credentials of contractors. 

For Ian Meredith, consistency and continuity in the vetting process was crucial. He said: “Turner FM works with some of the biggest names in private and public sector business, including security and defence so there is no room for error. The old system was time intensive and could be unreliable; it’s key that our people on the ground spend their time responding to client needs rather than hunting down and assessing contractors.”

The Solution

Ian was already working with a number of third party accreditation schemes so when Alcumus SafeContractor contacted him and proposed the idea of Turner FM becoming a client he could see the benefits. 

The Alcumus SafeContractor team spent a great deal of time listening to Ian’s concerns and requirements and responded with a proposal that included a comprehensive vetting process and meetings with a dedicated auditor trained specially to audit Turner FM contractors. 

Ian said: “I did have concerns about the consistency of the auditing process of schemes like Alcumus SafeContractor to begin with but their proposal showed that they had really listened to me and they came back to me with an innovative and well thought out response".

Meeting the auditing team face-to face was invaluable as I could brief them specifically on my main concerns about key areas, things like asbestos training. Having a dedicated auditor also means there is total consistency across all vetting procedures and if I have any concerns or queries, I can speak to that person directly".

Since becoming a Alcumus SafeContractor client in 2010 we have reduced our supply chain to a more manageable size, and I can confidently say we’ve made significant cost savings by stripping out around a massive 50% of what we were spending previously. The time savings on the admin associated with self-assessing the contractors has been invaluable and means our team can concentrate on the job in hand.”

Martin Smith, CEO at Alcumus SafeContractor said: “Operating across a global marketplace is a challenge for any business and it is essential to know the local market. Going one step further and employing local contractors in each region makes for an even more complicated process". 

The fact that Turner FM work for some big names including News International, Scottish Court Services, Hammerson, Hewlett Packard, the MS Society and a high profile power station means it simply cannot afford to have its reputation tarnished by health and safety breaches. With the penalties for breaching legislation - such as the Health and Safety Offences Act - creeping up over the years, more companies need to understand the importance of adopting good risk management.”

Under the Alcumus SafeContractor system, businesses undergo a vetting process which examines health and safety procedures and their track record for safe practice. Those companies meeting the high standard are included on a database of approved contractors, accessible to registered users via the website www.safecontractor.com.

Alcumus SafeContractor now has over 26,000 contractor members and more than 300 clients signed up to use the services of these contractors, including some of the UK’s biggest blue-chip organisations.

Download a copy of the Turner FM Alcumus SafeContractor case study